all products sold are covered by a manufacturer’s warranty.No Refund or Warranty due to Damage caused by improper water chemistry, Lack of Maintenance, alterations, or improper winterization We will ship late items back to you without issuing a credit. Your return must reach its destination within 15 days from the date the return was initiated. Hydrogen Based Pool Shock (example: BioGuard Soft Swim C).Pre-Filled Chlorine Packs (example: Pool Frog Bac Pacs and New Water Cycler Pac).Chlorine, Sticks, and Tablets of any kind.This does not include neglect abuse or water chemistry issues.* Products that cannot be returned because of Department of Transportation shipping regulations include: Defective Items will be replaced or fixed once the defective item is returned to Water Works and deemed defective by the manufacture. Make sure you know the correct size, all dimensions, and type of liner you are buying! Swimming Pool Liners are not Returnable and any and all warranties are to be handled with the manufacture.Examples- Motors, Circuit Boards, Heater Elements, pool or spa heaters. No Refund on any item that has electronics that has been used or opened.Solar covers, Winter covers may not be returned if opened or unfolded or taken out of original package. All returns must be made within 15 days of receipt. Return shipping costs are the customer's responsibility. All returns must be clean, unused, unopened and in resalable condition, including original packaging. Original handling and shipping charge is not refundable even if said shipping is free, it still cost money to ship. and have a return authorization number for credit to be given to an account. All returns must be approved by Water Works, Pools Hot Tubs & More Inc.
!!! MAKE SURE YOU MEASURE YOUR POOL BEFORE YOU ORDER!! KNOW WHAT SIZE SHAPE AND TYPE OF POOL YOU HAVE.Įxample if you have an above ground pool with a deck, a standard above ground winter cover may not work.
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